Snoooz can help you reply from the same email address your customer contacted.
For example, if your connected mailbox is:
and a customer emails:
Snoooz can try to draft or send the reply from:
instead of:
This is useful when you receive messages through aliases such as support@, sales@, hello@, or team inbox addresses.
When this works
Alias sending depends on your email provider.
Snoooz can only send from an alias if your email account is allowed to send from that address. If the alias is not configured correctly, Snoooz will safely fall back to sending from your connected mailbox.
What Snoooz currently supports
Gmail
Gmail alias sending is supported.
If the message was sent to an alias, Snoooz can send or draft the reply from that alias when:
The rule has Send from alias enabled.
The alias is configured in Gmail as a valid Send mail as address.
Gmail has verified and accepted the alias.
If the alias is not configured or verified in Gmail, Snoooz will use your connected Gmail address instead.
How to configure a Gmail alias
In Gmail:
Open Gmail.
Click the gear icon.
Click See all settings.
Go to Accounts and Import.
Find Send mail as.
Click Add another email address.
Add the alias, for example
[email protected].Complete Gmail’s verification steps.
Make sure the alias is verified and available as a Send mail as address.
After this is complete, return to Snoooz and enable Send from alias on the rule where you want to use this behavior.
Outlook / Microsoft 365
Outlook alias sending is not currently supported in Snoooz.
If you enable Send from alias on a rule connected to Outlook, Snoooz will still send or draft from the connected Outlook mailbox.
This is because Microsoft 365 handles alias and shared mailbox sending differently from Gmail. Sending from another address usually requires mailbox-level permissions such as Send As or Send on behalf, and Snoooz does not currently use those permissions for alias sending.
IMAP / SMTP
IMAP/SMTP alias sending is supported when the alias has been added to your Snoooz mailbox settings.
For IMAP/SMTP accounts, Snoooz checks your allowed mailbox aliases before using an alias as the sender.
If the message was sent to an alias, Snoooz can send from that alias when:
The rule has Send from alias enabled.
The alias is added to your Snoooz mailbox alias list.
Your SMTP provider allows your mailbox to send using that alias.
If the alias is not listed in Snoooz, Snoooz will use your connected mailbox address instead.
Important note for IMAP / SMTP users
Even if the alias is added in Snoooz, your SMTP provider must also allow sending from that alias. Some providers allow this automatically. Others require you to add or verify the alias in your email hosting provider first. If your SMTP provider rejects the message or rewrites the sender address, check your email provider’s alias or sender identity settings.
How to enable Send from alias in Snoooz
Go to your Snoooz rules.
Create or edit a rule.
Choose an action such as Send reply or Draft reply.
Enable Draft / Send from email alias.
Save the rule.
Snoooz will then check which address the incoming email was sent to and try to use that address as the sender, depending on your email provider and configuration.
What happens if the alias is not available?
Snoooz will not fail the reply just because the alias is unavailable.
Instead, Snoooz safely falls back to the connected mailbox.
Summary
Provider | Alias sending support | What you need to do |
Gmail | Supported | Add and verify the alias in Gmail under Send mail as |
Outlook / Microsoft 365 | Not currently supported | Snoooz will use the connected mailbox |
IMAP / SMTP | Supported | Add the alias in Snoooz and make sure your SMTP provider allows it |
Troubleshooting
The reply still came from my connected mailbox
This usually means the alias was not available for sending.
For Gmail, check that the alias is verified under Send mail as.
For IMAP/SMTP, check that the alias is added in Snoooz and allowed by your SMTP provider. For Outlook, alias sending is not currently supported.
The alias receives email but cannot send replies
Receiving email through an alias and sending from that alias are different things.
Your mailbox may receive email sent to [email protected], but your provider may still require extra setup before it allows sending from [email protected].
Does Snoooz send from random aliases?
No.
Snoooz only attempts to use the alias the incoming message was sent to, and only when the rule has Send from alias enabled.
For Gmail, the alias must be configured and verified in Gmail.
For IMAP/SMTP, the alias must be listed as an allowed mailbox alias in Snoooz.