Rules are an important feature of Snoooz as they allow you to control how to handle incoming emails, including whether to send an auto-reply, draft a response, forward the email, categorize the email, or simply ignore it.
Rule Order & Execution
Rules are processed from top to bottom.
The first matching rule will be actioned, and the email will be processed accordingly.
You can drag and reorder rules by clicking and holding them.
Each rule consists of 3 parts
1. Matching Criteria / Conditions
2. Actions
3. Additional Options
🧩 Use Cases
Scenario 1 — After Hours Reply:
Condition: After 6 PM or outside working hours
Action: Send template reply: “Thanks for reaching out! We’ll respond tomorrow.”
Scenario 2 — Sales Inquiry:
Condition: Email subject contains “pricing”
Action: AI draft reply + assign to Sales folder
Practical Example
Let's setup a few rules based on calendar availability.
After Hours: Send an automatic reply using an after-hours template.
Out of Office: Send an out-of-office reply.
In a Meeting: Send a response if your calendar shows you’re busy.
Available: Let Snoooz draft a response for you to review and send.
Setting Up Your Working Hours & Calendar
Before creating these rules, ensure you:
Set your working hours in Snoooz.
Connect your calendar so Snoooz can determine availability.
Next, create a few templates.
After Hours Template:
Dear @Sender,
You have reached me outside of my regular working hours. I will be back at @NextAvailableTime.
If you need urgent assistance, please contact our support team by emailing them at [email protected]
Regards,
@Me@NextAvailableTime is calculated based on your calendar and working hours.
Out of Office Template:
Dear @Sender,
I am currently out of the office and will return on @NextAvailableTime.
Please contact @BackupName at @BackupEmail in my absence. If you need urgent assistance, please contact our support team by emailing them at [email protected]
Regards,
@MeSnoooz detects out-of-office status from your calendar or if you enabled Snoooz for "Specific dates" instead of "All the time".
Busy in Meetings Template:
Hey @Sender,
Thanks for reaching out. I am currently tied up in back-to-back meetings and will get free around @NextAvailableTime.
If you need urgent assistance, kindly contact [colleague name] at [colleague email] or loop in our support team by emailing them at [email protected]
Regards,
@Me
Creating Rules in Snoooz
For each case, set up a corresponding rule:
Out of Office Rule:
Condition: Calendar Status = Out of Office
Action: Send an email response
Select the Out of Office Template
After Hours Rule:
Condition: Calendar Status = Outside Office Hours
Action: Send an email response
Select the After Hours Template
Busy in Meetings Rule:
Condition: Calendar Status = In a Meeting
Action: Send an email response
Select the Busy in Meetings Template
Available Rule:
Condition: Calendar Status = Available
Action: Draft an AI-generated response for review
Select the Use AI option
To ensure relevant AI responses, you can also train the AI by uploading FAQs, sales materials, and/or website content in the Data Sources section.
By properly setting up rules and training the AI, Snoooz will intelligently manage your inbox and provide timely, context-aware responses.
🔧 Make sure to Test Your Rules
Click Test Tab in Rules
Enter email sender, subject, or body (optional)
Snoooz will show the drafted reply and matching rule
If you need any further assistance, you can email us at [email protected], or schedule a free onboarding call with our Customer Success Team.