💬 What Is Conversation Mode?
Conversation Mode is an advanced feature that lets Snoooz continue replying throughout an entire email thread, not just the first message.
Once enabled, AI keeps responding to each reply from a customer or prospect — keeping the conversation going naturally, just like a human would.
⚙️ How Conversation Mode Works
Click to expand — Step-by-Step Setup
1️⃣ Choose AI as your reply method (in Rules).
2️⃣ Enable Conversation Mode for that rule.
3️⃣ Snoooz will continue replying automatically as long as the same conversation thread is active.
💡 Real-World Example
Scenario: Someone fills out your “Book a Demo” form on your website.
You get a notification email in your inbox.
You set a rule in Snoooz:
If subject includes “New form submission,”
Use AI and enable Conversation Mode,
Use your Custom Prompt for sales leads.
Then Snoooz:
Reads the form submission.
Sends a personalized reply like:
“Hey John, thanks for your interest! I see you’re looking to learn more about our team plan. Here’s my calendar link to book a quick chat.”
If John replies (“Can we do next week?”), AI responds again —
“Next week works great! How about Wednesday afternoon? You can also grab a slot here: [booking link].”
🎯 Result: The entire lead qualification and scheduling process runs automatically — no manual follow-up needed.
🧠 Combine Conversation Mode + Custom Prompts
Make your automated threads even smarter by adding a Custom Prompt that instructs AI on how to behave — for example:
“You are a friendly sales rep. Your goal is to qualify the lead, understand their needs, and get them to book a demo.”
🧩 Pro Tips
💬 Use Conversation Mode for:
Inbound sales leads (form fills, demo requests)
Customer inquiries (follow-ups on support emails)
Personal outreach (after-hours or during campaigns)
⚠️ Avoid using it for:
Transactional notifications
Sensitive or high-stakes support escalations
🔗 Related Articles
💬 Need Help?
If you’d like help setting up Conversation Mode or prompts:
📧 Email [email protected]
📅 Book a free onboarding call