🧠 Why Train the AI?
Training helps Snoooz reply exactly the way you would — using your company’s voice and knowledge base.
This ensures every response feels natural, factual, and aligned with your brand tone.
📚 Ways to Train the AI
Click to expand — Import Your Data
1️⃣ Go to Data Sources in Snoooz.
2️⃣ Upload your FAQs, sales PDFs, or help guides.
3️⃣ Connect your helpdesk (e.g., Intercom, Zendesk).
4️⃣ Or let Snoooz scan your website or specific pages for content.
Note: Uploading or scanning a page costs 5 credits.
Rescanning an updated page deducts another 5 credits.
Learn how credits work.
Set AI Response Rules
1️⃣ Go to the Rules section.
2️⃣ Create a new rule or edit an existing one.
3️⃣ Choose AI-powered replies and add a custom prompt.
Example Prompt:
“You are a friendly sales rep. Your goal is to answer sales inquiries clearly and encourage booking a demo. Be concise and helpful.”
4️⃣ Add conditions:
If an email matches the Sales category.
Or includes certain keywords (e.g., “pricing”, “demo”).
Or comes from a specific sender group.
When saved, Snoooz AI replies automatically using your training data and custom prompt.
💼 Example Use Case: Sales Inquiries
If you want AI to handle lead emails:
Upload your sales one-pagers and pricing PDFs.
Scan your product pages.
Add a custom prompt like:
“You are a sales assistant. Use the company’s materials to answer product questions and suggest booking a call.”
Now, every sales-related email gets a professional, lead-nurturing reply.
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💬 Need Help?