What Are Categories?
Categories let you classify emails automatically based on sender, content, or keywords. You can then use these categories to:
Move emails to folders
Trigger AI replies or templates
Forward emails to team members
💡 Use Cases
Sales & Marketing teams:
Bounce backs, OOO messages, undeliverables, unsubscribes → separate categories
Real replies → “Interested” category
Use rules to take action automatically, e.g., move to a folder or send a follow-up
Founders:
Categorize emails into Sales, Customer Support, Partnerships, etc.
Forward specific categories to team members for quick action
🛠️ How to Create a Category
Go to Categories in your Snoooz dashboard.
Click Add New Category.
Enter a name.
Add a prompt describing what type of emails should match this category.
Add keywords to help AI identify the emails.
💡 Pro Tip: Use ChatGPT to generate category names, classification criteria, and keywords. Then copy them into Snoooz.
If you need any further assistance, you can email us at [email protected], or schedule a free onboarding call with our Customer Success Team