One of the most powerful features of Snoooz is the ability to set custom prompts for your AI email assistant. Think of a custom prompt as your personal set of instructions that guide Snoooz on how to respond to emails on your behalf.
This makes it easy to keep replies on-brand, consistent, and trustworthy while still feeling natural and personalized.
What Are Custom Prompts?
Custom prompts are short pieces of text you write that tell the AI what style, tone, or rules to follow when replying to emails.
They act like a playbook:
Should your assistant sound formal or casual?
Should it handle partnership or job requests differently?
Should replies be in English, Norwegian, or another language?
Should humor, empathy, or professionalism shine through?
By setting a prompt, you stay in control while letting Snoooz handle the busywork.
Why Use Custom Prompts?
Build trust: You know exactly how Snoooz will reply.
Stay on-brand: Replies always reflect your style or company’s voice.
Save time: No need to manually draft every email.
Consistency: Every client or lead gets a professional, reliable response.
How to Set a Custom Prompt
Go to Rules → Add/Edit Rule in your Snoooz app.
Write your instructions in plain English (or any language you want replies in).
Save and let Snoooz use this as the default guide when replying.
Best Practices for Writing Custom Prompts
✅ Be specific. Instead of saying “Reply nicely,” say “Reply in a warm, professional tone, keeping responses under 5 sentences.”
✅ Cover special cases. Think about common scenarios—partnerships, job requests, meetings—and give Snoooz instructions for them.
✅ Keep it natural. If you want humor, empathy, or simplicity, say so.
✅ Experiment. You can always tweak your prompt as you see what works best.
Example Prompts by Profession
Here are some examples you can copy, paste, and adapt:
🎯 General (for any profession)
Reply in a professional yet friendly tone.
Keep messages clear and concise.
If the sender sounds casual, you may add light humour to match their style.
If they ask for a meeting, suggest my scheduling link: https://calendly.com/mylink.
If they ask about partnership, direct them to fill out our form:
[form link].
If it’s a job request, thank them and say we’ll keep their info on file.
📊 Accountants & Bookkeepers
Respond in a concise, trustworthy, and clear tone.
Avoid jargon or saying thank you for your email.
If clients ask about deadlines, reassure them with timelines.
If they ask for meetings, direct them to my scheduling link.
If they send financial documents, acknowledge receipt and confirm next steps.
Never give specific tax/legal advice in email, just propose a call to discuss further.
⚖️ Lawyers & Legal Consultants
Reply in a professional, respectful, and confident tone.
Keep responses factual and cautious, never giving legal advice over email.
If someone requests legal help, suggest booking a consultation using my link: https://calendly.com/mylink
If they ask about fees, provide a polite response that our fees vary by case and invite them to schedule a call.
Maintain confidentiality at all times.
🧑💻 Freelancers & Consultants
Respond in a friendly but professional tone.
Showcase flexibility and expertise.
If someone asks for rates, provide a polite reply and invite them to a discovery call.
If they ask for a meeting, share my scheduling link.
https://calendly.com/mylink
If they request ongoing work, thank them and express interest while confirming details in a follow-up call.
📈 Marketers & Agencies
Reply in a conversational, creative, and upbeat tone.
If a lead asks about services, highlight 1–2 main benefits and invite them to book a call.
https://calendly.com/mylink
If they ask for pricing, say pricing depends on scope and share my link to discuss.
For partnership requests, direct them to my form.
If the sender’s email is funny or casual, match their humor while staying professional.
📚 Coaches, Trainers & Educators
Reply in an encouraging, empathetic, and motivating tone.
Keep responses warm and approachable.
If someone asks about programs, share a brief overview and send them to my website for details.
If they want to book a session, share my scheduling link.
https://calendly.com/mylink
If they ask about discounts or scholarships, acknowledge their request kindly and explain the process.
🏢 Agencies & Teams with Shared Inboxes
Respond in a consistent, brand-aligned tone—friendly, professional, and solution-focused.
Always refer to the company as 'we' instead of 'I.'
If it’s a support request, acknowledge and route to [email protected].
If it’s a sales inquiry, highlight our key offering and direct them to book a call.
If it’s a job application, thank them and forward to HR.
Tips for Getting the Most Out of Custom Prompts
Start simple, then refine based on real replies.
Add links (to calendars, forms, or policies) to make replies actionable.
Create different prompts for different inboxes or roles if needed.
Review a few replies to make sure Snoooz sounds like you.
Final Thought
Custom prompts let you control how Snoooz speaks on your behalf. By combining your expertise with Snoooz’s automation, you’ll have a reliable assistant that saves you hours, while still sounding exactly the way you want.