One of the most powerful features of Snoooz is the ability to set custom prompts for your AI email assistant. Think of a custom prompt as your personal set of instructions that guide Snoooz on how to respond to emails on your behalf.
This makes it easy to keep replies on-brand, consistent, and trustworthy while still feeling natural and personalized.
What Are Custom Prompts?
Custom prompts are short pieces of text you write that tell the AI what style, tone, or rules to follow when replying to emails.
They act like a playbook:
Should your assistant sound formal or casual?
Should it say Yes/No to partnership or job requests?
Should replies be in English, Norwegian, or another language?
Should humor, empathy, or professionalism shine through?
By setting a prompt, you stay in control while letting Snoooz handle the busywork.
What Are Custom Prompts?
Custom prompts are short instructions you add to a rule to guide Snoooz’s behavior.
They help answer questions like:
Should Snoooz suggest a call or just reply with information?
What should it do if someone asks for a discount?
How should it handle pricing questions, demos, or support requests?
When should it avoid giving a direct answer and escalate instead?
Prompts are not about tone or writing style — Snoooz now handles that separately using its Tone & Writing Style feature.
Prompts are about logic, boundaries, and intent.
Why Custom Prompts Matter
Using custom prompts helps you:
Stay in control – Snoooz only does what you allow it to do
Avoid risky replies – no accidental discounts or wrong promises
Handle edge cases – pricing, legal, refunds, special requests
Save time – fewer manual edits and follow-ups
In short: Snoooz works faster and smarter.
Where to Add Custom Prompts
You add custom prompts inside your rules.
Go to Rules
Create a new rule or edit an existing one
Add your instructions in the Prompt section
Save the rule
Snoooz will follow this prompt every time the rule is triggered.
How to Write a Good Prompt
You don’t need fancy AI language. Just be clear and direct.
Good prompt rules:
Write in plain English
Be specific about what to do (and what not to do)
Cover common situations
Keep it short and readable
Example
Instead of:
“Handle sales questions properly”
Try:
“If the sender asks about pricing or discounts, do not offer a discount. Politely suggest booking a call to discuss options and share the scheduling link.”
Example Prompts by Industry
(Focused on behavior, not tone)
You can copy, paste, and adjust these.
🎯 General (Any Business)
If the sender asks for a meeting, suggest booking a call using this link: https://calendly.com/mylink.
If they ask about partnerships, direct them to our partnership form.If it’s a job request, thank them and let them know our team will review it.
🧑💻 Freelancers & Consultants
If someone asks for rates, do not share pricing by email.
Instead, suggest a discovery call to understand their needs.If they request ongoing work, acknowledge interest and propose a follow-up call.
📈 Sales Teams & Agencies
If the email shows buying intent (demo, pricing, comparison), treat it as a sales inquiry.
Share the booking link and briefly mention what we help with.Do not negotiate pricing or offer discounts over email.
⚖️ Legal & Compliance-Based Roles
Never provide legal advice by email.If someone asks for legal help or opinions, invite them to book a consultation.
If they ask about fees, explain that pricing depends on the case and suggest a call.
🎓 Coaches & Educators
If someone asks about programs or pricing, provide a short overview and link to more details.
If they ask for discounts or scholarships, acknowledge the request and explain the next steps without confirming anything.
🏢 Shared Inboxes & Teams
Always respond as “we,” not “I.”
If it’s a sales inquiry, suggest booking a call. If it’s a job application, thank them and share that we will reach out if they are cleared for interview.
Testing Your Prompts
Any time you update a prompt:
Go back and test the rule
Try different wording or scenarios
Review the draft or reply Snoooz generates
This helps you fine-tune behavior before relying on it fully.
What About Tone and Writing Style?
If you want Snoooz replies to sound more like you — friendly, formal, casual, or brand-specific — that’s handled separately through Email Tone & Writing Style settings at the mailbox level.
We recommend setting:
Tone & style in mailbox settings
Instructions & logic in custom prompts
You’ll find a full guide on tone analysis here.
Final Tip
Start simple.
Add instructions only for situations that matter most — pricing, demos, support, and edge cases.
You can always refine prompts as you see real replies come in.