Overview
The BigCommerce integration allows Snoooz to securely read relevant store information when replying to customer emails.
When a customer emails your connected inbox, Snoooz can look up that customer in BigCommerce using their email address. If a matching customer is found, Snoooz can use available store context — such as customer details, recent orders, products, order status, and shipping information — to create a more helpful draft or response.
This helps your team reply faster without manually switching between your inbox and BigCommerce.
What Snoooz can use from BigCommerce
Depending on your store setup and API permissions, Snoooz can use information such as:
Customer name and email
Customer phone number or company, if available
Recent orders
Order status
Order date
Order total and currency
Products included in an order
Product SKUs
Quantity ordered
Shipping or shipment details, when available
Tracking information, when available
Snoooz only uses this information to help generate a relevant email reply.
What this integration can help with
The BigCommerce integration is useful for customer support, ecommerce operations, and sales teams that receive store-related emails.
For example, Snoooz can help draft replies to questions like:
“Where is my order?”
“Has my order shipped?”
“Can you check the status of my latest purchase?”
“What products did I order?”
“Can you help me with this order?”
“Do you have my customer information on file?”
“Can you check if my payment/order went through?”
When BigCommerce data is available, Snoooz can include the relevant context in the draft so your reply is more accurate and personalized.
Before you start
The BigCommerce integration must be enabled for your Snoooz workspace before you can connect it.
If you do not see BigCommerce in your Snoooz integrations page, contact us at:
Our team can enable the integration for your workspace or help you test it.
Requirements
To connect BigCommerce with Snoooz, you will need:
Access to your BigCommerce admin account
Permission to create or manage BigCommerce API accounts
Your BigCommerce store hash
A BigCommerce access token with the required read permissions
Recommended BigCommerce API permissions include read access for:
Customers
Orders
Products
Store information
Shipping or shipments, if available
How to connect BigCommerce in Snoooz
Once the BigCommerce integration has been enabled for your workspace:
Open Snoooz.
Go to Integrations.
Open the Global Integrations section.
Find BigCommerce.
Click Connect.
Enter your BigCommerce store hash.
Enter your BigCommerce access token.
Click Connect.
Snoooz will test the connection before saving it. If the connection is successful, BigCommerce will appear as connected in your integrations page.
Where to find your BigCommerce store hash
Your BigCommerce store hash is the unique ID used in your BigCommerce API URL.
It appears in API URLs like this:
https://api.bigcommerce.com/stores/YOUR_STORE_HASH/...
You can usually find it in your BigCommerce control panel, API account details, or API path.
For example, if your API URL is:
https://api.bigcommerce.com/stores/abc123def/v3/customers
then your store hash is:
abc123def
How to create a BigCommerce access token
In BigCommerce:
Go to your BigCommerce admin.
Open Settings.
Go to API Accounts.
Create a new API account.
Give it read-only permissions for the data Snoooz should use, such as customers, orders, and products.
Copy the generated access token.
Paste the access token into Snoooz when connecting BigCommerce.
For security, only grant the permissions needed for the integration.
How Snoooz uses BigCommerce data
When Snoooz receives an email, it can check whether the sender matches a customer in BigCommerce.
If a matching customer is found, Snoooz can use BigCommerce context while preparing the email draft. For example, if a customer asks about their order, Snoooz may use the latest order status, order items, or tracking information to help draft a response.
The BigCommerce data is used as context for the email response. It does not mean Snoooz will automatically take actions in BigCommerce, such as refunding an order or changing an order status.
What Snoooz does not do
The BigCommerce integration is designed to help with email replies and customer context.
By default, Snoooz does not:
Issue refunds
Cancel orders
Change order status
Modify customer records
Create products
Edit products
Change inventory
Process payments
Snoooz uses BigCommerce information to help draft or send better email replies based on your Snoooz rules and settings.
Troubleshooting
BigCommerce does not appear in my integrations page
The integration may not be enabled for your workspace. Contact [email protected] and ask to try the BigCommerce integration.
My connection failed
Check that:
Your store hash is correct
Your access token is valid
The API account has read access to customers and orders
The token has not been deleted or regenerated in BigCommerce
Snoooz is not finding customer data
Make sure the customer’s email address in BigCommerce matches the sender email address of the incoming email.
For example, if the customer emails you from [email protected], BigCommerce must have a customer record with [email protected].
Snoooz is not including order or tracking information
Check that:
The customer has orders in BigCommerce
Your BigCommerce API token has access to orders
Shipment or tracking information exists in BigCommerce
The order data is available through your BigCommerce API permissions
Need help?
The BigCommerce integration is currently available by request.
To enable it or test it with your Snoooz workspace, contact us at: